As we explore the spiritual discipline of service this month, there is no surprise that the lessons we learn cross over to our daily lives—and can positively impact organization success!
These questions are common:
1. Why is customer service important?
Most answer that if their customers are happy, they’ll come back; and we’ll be successful.
2. What do you want your customers to know?
Most answer that they want customers to know they care about them so customers will keep coming back.
Research shows that customers return because of the way the people make them feel. Sounds simple enough—let your customers know you care!
Ken Blanchard, Victoria Halsey, and Kathy Cuff took that idea to write their book entitled Legendary Service: The Key is to Care.
As the authors put it, “Leaders will discover how creating a Culture of Service begins with practicing a service mindset with their people so they will care for customers in a way that can significantly impact the organization’s bottom line.”
Click here to learn more about Legendary Service
